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newsletter
The Future of Brick-and-Mortar: 4 strategies for success in the digital age
Brick-and-mortar stores are experiencing an identity crisis. To be commercially meaningful while attracting digitally-minded customers, they need to redefine their role in the marketing mix.

podcast
Minimum Viable Podcast #29: CX in pharmacy
Jana Kutlíková from Dr. Max: "We are the first point of contact in illness."

tool
Service Blueprint
Design high-quality and efficient services with service blueprint. Besides understanding the customer journey, it helps optimize the process of customer service.